Welfare and Rights - Frequently Asked Questions

Yes, Kenyan citizens abroad can renew their passports online by following the instructions on the platform.

Yes, E-citizen accepts payments using international credit/debit cards enabled for online transactions

Contact the State Department for Diaspora Affairs via: • Phone: +254114757002 • Email: diaspora@mfa.go.ke, consular@diaspora.go.ke, kazimajuu.diaspora@go.ke • Website: www.diaspora.go.ke • Social media: @diaspora_ke for updates and announcements.

Visit the E-citizen website (https://accounts.ecitizen.go.ke/en/) and follow the registration process with the required documentation.

Log into your E-citizen account and check the application status section.

Timelines vary depending on the situation. The government may intervene in covering costs if the family is unable to do so.

The Division is responsible for protecting the rights and promoting the welfare and interests of Kenyans in the diaspora.

The platform offers services like passport applications, birth certificate requests, driving license renewals, and business registrations. If systems or links are not working, contact the E-citizen support team for assistance.

Identify which Kenyan Embassy or High Commission is accredited to that country. You can also seek assistance from honorary consuls or international organizations like the International Organization for Migration (IOM) or relevant UN agencies

The Division facilitates repatriation of distressed Kenyans and human remains, medical evacuations, and safety evacuations during crises. It also assists with tracing lost loved ones, prison visits, and providing psycho-social support through counseling. Additionally, the Division helps with the acquisition, renewal, or replacement of vital documents like birth certificates, passports, certificates of good conduct, and identification cards through Mobile Consular Services.

The process typically takes two weeks or less, depending on various factors like family disputes, fund-raising delays,
or ongoing investigations.

Register with the nearest Kenyan Embassy/Consulate/High Commission or, if unavailable, with a mission of a friendly country or an East African Community Partner State. Join local Kenyan communities and Diaspora Associations for support and socialization.

Research the country’s visa and immigration rules, culture, and employment laws. Ensure you understand the dos and don’ts to avoid legal issues. Obey all the laws of the country.

Contact the nearest Kenyan Mission or the State Department for Diaspora Affairs via email, providing details like your name, form of distress, passport/ID number, and the country you are in. If unable to report yourself, a relative or friend can report on your behalf.

Report the death to the State Department for Diaspora Affairs via email at diaspora@mfa.go.ke with all necessary details, including the name, passport number, and location of the deceased.

Find a safe place and contact the Kenyan Embassy/Consulate/High Commission. You can also reach out to the State Department for Diaspora Affairs via email.

The family of the deceased is usually responsible, though employers or institutions may cover the costs depending on the employment contract or terms of admission.

Cooperate with law enforcement and request them to notify your Embassy/Consulate/High Commission immediately.

Yes, there is a helpline and support service available for assistance with any issues encountered on the platform.